Thanks for purchasing our products at Rose Bear Home!
In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 14 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.
Please, note, that after your order is shipped we are not responsible for any damage that occurred during the delivery process. When the order is shipped, it becomes the federal property of the shipping company.
We not issuing refunds in the following cases:
- If an item was damaged by you
- If an item was damaged by the shipping company
- You made a mistake during the order process and you got the item with the wrong color or size.
- You have changed your mind after your order is shipped or similar reasons.
If anything is unclear or you have more questions feel free to contact our customer support team.